Kinkify provides a venue for buyers to discover and purchase from sellers around the world. It is important to note that Kinkify is not a part of that transaction.
By shopping on Kinkify, you understand that:
As a member of the community, you have the opportunity to flag an item or a shop that violates any of Kinkify’s policies.
You can use Kinkify’s Messaging.
(“Messages”) tool to communicate directly with sellers or other Kinkify
members. Messages are a great way to ask sellers any questions you have
about an item or an order. Messages may not be used for the following
Interference occurs when a member intentionally interferes with another
member’s shop in order to drive away their business. Interference is
strictly prohibited on Kinkify. Examples of interference include:
Any use of Kinkify Messages to harass other members is strictly prohibited.
Similarly, Messages may not be used to support or glorify hatred or
otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.
When you buy from a shop on Kinkify, you’re directly supporting an
independent business, each with its unique listings, policies,
processing times and payment systems. By making a purchase from a seller
on Kinkify, you agree that you have:
Reviews are a great way to learn about a seller’s items, help good
sellers build a strong reputation, or help warn other buyers about a
You can leave a review,
including a one to five star rating and a photograph of your purchase,
for 100 days after your item’s estimated delivery date. If an estimated
delivery date is not available, the review window opens after the
order’s processing time and delivery time have elapsed. You can edit your review, including the photograph, any number of times during that 100 day period. Your review and/or photograph and profile information will be publicly displayed on the seller’s listing and review pages.
By leaving a review or photograph, you acknowledge that your content may not:
By uploading a photograph to one of Kinkify’s websites or Kinkify’s mobile app, you warrant that:
Sellers may respond
to reviews of three or fewer stars. Sellers’ responses to reviews must
also comply with this policy. Sellers may hide photographs that they do
As a member of Kinkify, you have the opportunity to create and upload a
variety of content, like Messages, text, photos, and videos. In order to
keep our community safe and respectful, you agree that you will not
upload content that is:
Although Kinkify is not directly involved in a transaction between a
buyer and a seller, we provide a case system in the unlikely event that
your order does not go as expected. By using Kinkify’s case system, you
understand that Kinkify may use your personal information for the purpose
of resolving disputes with other members. You can use Kinkify’s case system
to come to a resolution with the seller in the event of a non-delivery
or if an item you receive is not as described in the listing. If you choose a refund as
your preferred resolution, keep in mind that Kinkify only allows
on-platform refunds for a period of 180 days post-transaction. After
this 180 window has elapsed, Kinkify can’t support on-platform refunds for
your order. However, you may still communicate directly with the seller
to come to an off-platform resolution. Refunds issued by Kinkify will be in
your original form of payment, and if such payment is not available, an
Kinkify credit will be issued.
A non-delivery occurs when a buyer places an order but does not receive
the item. The following are examples of non-delivery cases:
Not as Described
An item is not as described if the buyer can demonstrate that it is
significantly different from the seller’s listing description or photos.
Here are a few examples of not as described cases:
Not as described cases can also be filed for late delivery. In
order to qualify as late delivery, the buyer must provide proof that all
of these conditions have been met:
If Kinkify determines that an item is not as described, the seller
will be required to refund the order, including original postage and
return postage. In the event that Kinkify needs to refund the return
postage cost on behalf of the seller, that refund may come in the form
of an Kinkify Credit.
Some disputes don’t qualify for Kinkify’s case system. These include:
Only sellers may cancel transactions. Buyers may request that a
seller cancel an order via Kinkify Messages. Note that all cancellations
must comply with our Anti-Discrimination Policy.
Each seller has his or her own return policies, which should be
outlined in their Shop Policies. Not all sellers accept returns. If you
reside in the European Union, you may be entitled to a 14-day “cooling
off period,” or a “right of withdrawal,” during which you may return an
item for any reason.